Returns & Refunds

1. Check your order on delivery

Please open and check your packs while the delivery person is still with you. If anything is damaged, short, or not what you ordered, tell them there and then and we will sort it out immediately — usually by replacing the pack on the spot or on the next delivery run.

2. Reporting a problem afterwards

If you notice a problem after delivery, contact us within 7 days of receiving your order. Send us your order number, a short description of the issue, and a photo where possible. WhatsApp is the fastest way to reach us.

3. What we accept back

We will replace or refund an order where:

• the bags are torn, split, or faulty
• you received the wrong size or the wrong product
• the pack count is short
• the order arrived damaged

Packs must be unused and in their original packaging, except where the fault is the reason for the return.

4. What we cannot accept

We cannot take back packs that have been opened and used, or returns reported more than 7 days after delivery. Because these are hygiene and waste-handling products, opened packs cannot be resold.

5. Replacements and refunds

Where a return is accepted, you can choose a replacement or a refund. Replacements go out on our next delivery run to your area. Refunds are sent back by M-Pesa or to the account used to pay, normally within 5 working days of the returned goods reaching us or of us confirming the issue.

Where the fault is ours — damaged, faulty, wrong item, or short count — we cover collection and there is no charge to you.

6. Cancelling an order

You can cancel any order that has not yet been dispatched, at no cost. Contact us as soon as possible and we will confirm and refund in full.

7. Contact us

WhatsApp or call 0757 595 465. Please have your order number ready — it is on your order confirmation and on the tracking page.

Nothing in this policy affects your rights under the Consumer Protection Act, 2012.